Terms & Conditions

Cable Internet

Raftview Communications Ltd. is responsible for installing the outlet to the modem and confirming connectivity.

 

The customer is responsible for the purchase and installation of a Raftview Communications Ltd. approved Ethernet card, and the installation of cables, hardware, or software on their PC or network. The customer is also responsible for their own security from viruses, hackers, etc.

 

Cable Internet modem remains the property of Raftview Communicatons Ltd.

 

Monthly subscriptions MUST be paid in advance. No payment will result in immediate disconnection. NO EXCEPTIONS.

 

We do not guarantee 100% up-time. There may be service disruptions for system maintenance and upgrades.

 

The modem cannot be moved without contacting Raftview Communications Ltd.

 

The modem must be connected to the network full time. You must not turn off power to the modem. Prices and terms are subject to change without notice.

 

Reasonable network access is allowed. Abuse of the network through unreasonable downloading is not permitted:

 

Limits for usage for Personal Rate:

- Combined uploads and downloads limited to 60 Gb. Excess will be billed at:

    $5.00/Gb for Accelerated Service and $2.00/Gb for Turbo Service

Limits for Usage for Business Rate:

- Combined uploads and downloads limited to 60 Gb. Excess will be billed at $2.00/Gb

 

The customer may not use the Raftview Communications Ltd. network to do anything illegal. Hacking is not permitted.


The customer may not set up a network, ISP or business with the Raftview Communications Ltd. network without the permission of Raftview Communications Ltd.


For your security, we recommend that you change your password on a regular basis. Please do not use your username as your password.


Wireless Internet

Monthly subscriptions MUST be paid in advance on or before the 1st of the month. No payment will result in the immediate disconnection. NO EXCEPTIONS.


We do not guarentee 100% up-time. There may be service disruptions for system maintenance and upgrades. All our correspondence will be through email. Please check your email regulary for announcements.

 

There will be a reconnection fee of $9.95 to resume service.

 

Prices and terms are subject to change without notice.


Reasonable network access is allowed. Abuse of the network through unreasonable downloading is not permitted.

 

Limits for Usage for Personal Rate:

- Downloads in excess of 5 Gigabytes will be billed at $15.00/Gb
- Uploads in excess of 2 Gigabytes wi8ll be billed at $15.00/Gb

 

Limits for Usage for Business Rate:

- Downloads in excess of 10 Gigabytes will be billed at $15.00/Gb
- Uploads in excess of 3 Gigabytes will be billed at $15.00/Gb

 

The customer may not use the Raftview Communications Ltd. network to do anything illegal. Hacking is not permitted.


The customer may not set up a network, ISP or business with the Raftview Communications Ltd. network without the permission of Raftview Communications Ltd.


For your own security, we recommend that you change your password on a regular basis. Please do not use your username as your password.


The customer is responsible for their own security from viruses, hackers, etc.

 

Mercuryspeed.com may revise the Terms & Conditions from time to time, at its sole discretion, without any further notice or delay.